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Privacy Policy

HopkeeAI ("we," "us," or "our") is committed to protecting the privacy of individuals who interact with our employee training chatbot services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. We are a Canadian company operating in Ontario.

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1. Information We Collect

We may collect the following types of personal information through your use of our Services:

  • Employee Identification Information: This may include names, employee IDs, job titles, and department information, as provided by your employer for the purpose of accessing the training.

  • Interaction Data: We collect information about your interactions with the chatbot, including the content of your questions, your responses, the training modules you access, your progress, and completion status.

  • Technical Information: We may automatically collect certain technical information, such as your IP address, device type, browser type, operating system, and usage patterns within the chatbot platform. This information is generally anonymized or aggregated.

  • Optional Information: Your employer or you may choose to provide additional information relevant to your training or feedback.
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2. How We Use Your Information

We use the collected information for the following purposes:

  • Delivering Training: To provide you with the employee training materials and facilitate your learning through the chatbot.

  • Tracking Progress and Completion: To monitor your progress through the training modules and record completion status for your employer's records.

  • Improving the Services: To analyze user interactions and feedback to improve the content, functionality, and effectiveness of our training programs and the chatbot platform.

  • Providing Support: To respond to your inquiries and provide technical assistance related to the Services.

  • Internal Reporting: To generate aggregated and anonymized reports for your employer regarding training participation and progress.

  • Compliance with Legal Obligations: To comply with applicable Canadian privacy laws and regulations.
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3. How We Share Your Information

We may share your personal information with the following parties:

  • Your Employer: We will share your training progress, completion status, and potentially other interaction data with your employer as necessary for them to manage and track employee training.

  • Service Providers: We may engage third-party service providers to assist us with hosting, data analytics, technical support, and other services. These providers are contractually obligated to protect your personal information in accordance with this Privacy Policy and applicable laws.

  • Legal Authorities: We may disclose your personal information if required to do so by law, legal process, or governmental request.
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4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or for a longer period if required or permitted by law. When your personal information is no longer required, we will take steps to securely destroy or anonymize it.

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5. Security Measures

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. These measures include [Describe your security measures, e.g., encryption, access controls, secure servers]. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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6. Your Rights Under PIPEDA (and other applicable laws)

Under PIPEDA, you have certain rights regarding your personal information, including the right to:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request correction of any inaccurate or incomplete personal information.

  • Withdraw Consent: Where we have relied on your consent to process your personal information, you have the right to withdraw that consent at any time (unless legal or contractual obligations prevent this).

  • Inquire: Lodge a complaint with the Privacy Commissioner of Canada regarding our handling of your personal information.

To exercise these rights, please contact our Privacy Officer using the contact information provided below.

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7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and, where appropriate, notify you or your employer directly. The date of the last update will be indicated at the top of the policy.

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8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at: hello@gethopkee.com

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